This privacy policy explains how vale-loop collects, uses, stores, and protects personal information when you use our website or engage with our services. We are committed to ensuring that your privacy is protected in accordance with applicable data protection legislation.
Information We Collect
We may collect the following types of personal information:
- Name and job title when you submit an enquiry
- Contact information including email address
- Organisation name and details relevant to your enquiry
- Information you provide in correspondence with us
- Technical data including IP address, browser type, and pages visited
How We Use Your Information
We use personal information for the following purposes:
- To respond to enquiries and provide requested services
- To communicate with you about projects and services
- To improve our website and service delivery
- To comply with legal and regulatory obligations
- To maintain records of our business relationships
Legal Basis for Processing
We process personal data on the following legal bases:
- Consent: where you have given clear consent for us to process your data
- Contract: where processing is necessary for a contract with you
- Legal obligation: where we must comply with a legal requirement
- Legitimate interests: where processing is necessary for our legitimate business interests, provided these do not override your rights
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for three years unless we enter into a client relationship, in which case project-related information may be retained for up to seven years for professional and legal purposes.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, access controls, and staff training on data protection responsibilities.
Third-Party Disclosure
We do not sell, trade, or transfer your personal information to outside parties except where necessary to provide our services or comply with legal requirements. Any third parties who process data on our behalf are required to maintain equivalent levels of data protection.
Your Rights
Under applicable data protection legislation, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at [email protected] or write to us at: 47 Greenfield Business Centre, Bristol, BS8 2PJ, United Kingdom.
Last updated: January 2024